Effective Date: January 2025

At Landsman Experience, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the information you provide to us when you use our website, make an enquiry, book a tour, or communicate with us in any way. By using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

When you book a tour or make an enquiry with Landsman Experience, we collect your personal information. This may include your full name, date of birth, gender, nationality, contact details such as email address, phone number and physical address, as well as passport or identification details if required for travel documentation or permits. We may also collect emergency contact details to ensure your safety during your trip.

As part of arranging your travel plans, we may ask for information related to your booking, such as your selected tour package, preferred dates, dietary requirements, medical conditions or special needs that are relevant to your participation. If you make a payment through our website or via our staff, we collect the necessary information to process that payment. However, all sensitive payment information is handled securely by our trusted third-party payment processors, and we do not store full credit card or bank details on our own systems.

How We Use Your Information

We use the information you provide to us primarily to deliver the travel services you have booked. This includes processing your reservations, confirming payments, issuing travel documents, and coordinating with our local guides, accommodation providers, transport operators and other partners to ensure that your trip runs smoothly. We also use your information to communicate with you before, during and after your trip, to send you booking confirmations, itineraries, updates, or to respond to your questions or special requests.

We may use certain details about you, such as dietary preferences, medical information or accessibility requirements, only to the extent that they are necessary to ensure your safety, comfort and enjoyment while on tour. Any such sensitive information is handled with the utmost care and shared only with those suppliers who need it to fulfil their role in your trip.

In addition to these operational uses, we may also use your information to improve our services and website. This may include using aggregated data to analyze booking trends, evaluate customer preferences, enhance our digital platforms, or develop new products and experiences. We may occasionally contact you with updates, promotions, or offers related to our services if you have given us consent to do so, and you can opt out of marketing communications at any time.

How We Share Your Information

We respect your privacy and do not sell your personal information to any third parties. However, in order to deliver the services you have booked, we may need to share relevant parts of your personal data with trusted third parties. These can include accommodation providers, transport companies, activity operators, tour guides, insurance companies, local authorities, or permit offices where disclosure is necessary to arrange and operate your travel itinerary. We only share the minimum amount of information required for these providers to deliver their services.

In some cases, we may also share your information with professional advisors such as accountants, auditors or legal representatives, but only when necessary for legitimate business or legal reasons. Additionally, we may be required by law to disclose your information to government authorities or regulators if such disclosure is required by legal process or to comply with applicable laws.

All third parties who receive your data are required to treat it securely and use it only for the specific purpose for which it was provided.

Data Security

We take the security of your personal information very seriously. Landsman Experience implements appropriate technical and organizational measures to prevent unauthorized access, loss, misuse, or disclosure of your data. Access to your personal information is limited only to those employees and service providers who need it to perform their duties, and they are required to maintain its confidentiality.

Our website is protected by secure server technology and encryption protocols to safeguard any personal data transmitted through it. However, while we take all reasonable precautions to protect your data, no system or method of transmission over the internet can be guaranteed as completely secure. You acknowledge that the transmission of information is at your own risk.

Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it so that it can no longer be associated with you.

Your Rights

You have the right to request access to the personal information we hold about you. You may also ask us to correct or update any inaccurate or incomplete data, or to delete your personal information, provided there is no legal reason for us to continue holding it. If you have previously given consent for us to use your personal information for marketing purposes, you may withdraw that consent at any time.

Any such requests can be made by contacting us using the details provided at the end of this Privacy Policy. We will respond to all legitimate requests within a reasonable timeframe in accordance with applicable data protection laws.

Cookies and Website Tracking

Our website may use cookies and similar tracking tools to enhance your browsing experience, measure site performance, and analyze user behavior. Cookies are small text files placed on your device when you visit a website. They help us recognize your browser and remember your preferences on future visits. You can choose to block or delete cookies in your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other circumstances. When we make changes, we will post the updated version on our website with a new effective date. Your continued use of our services after any changes have been posted will indicate your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your data protection rights, please contact us using the following details:

Landsman Experience
 Email: info@landsmanexperience.com
 Phone: +255 741 910 001
 Address: 604 Ngorongoro Wing 6th Floor, AICC Arusha Tanzania